Shipping Policy

The 82ZONE online store is operated by 82ZONE LLC, a Wyoming limited liability company. Orders are packed and shipped from South Korea. The South Korean fulfillment location and delivery carriers provide logistics services and are not separate sellers or contracting parties.

A secondary approved fulfillment location may be used when stock availability or carrier routing requires it.

Shipping Rates

Available services, exact charges, and any free-shipping threshold are shown at checkout and form part of your order. Checkout is the final source if a displayed rate changes.

“Europe” covers EU destinations currently enabled in our shipping zones. Rates and destinations remain subject to carrier availability, sanctions, and import restrictions.

Processing & Delivery Estimates

Processing time: usually 3–5 business days for payment verification, fraud screening, packing, and carrier hand-off. All warehouse schedules are based on Korea Standard Time and exclude weekends and Korean public holidays.

Estimated transit: usually 5–10 business days after shipment. Delivery dates are estimates, not guarantees, unless we expressly agree otherwise. Customs review, destination-country requirements, peak periods, weather, strikes, security events, and local-carrier conditions may extend delivery.

If we become aware that we cannot ship within the promised or legally required time, we may contact you with a revised estimate and any cancellation or refund option required by applicable law.

Address & Delivery Instructions

You are responsible for providing a complete and accurate deliverable address, including street number, building, unit, postal code, recipient name, and telephone number. Address changes are not guaranteed after an order is submitted and are not possible after shipment.

• APO, FPO, and DPO addresses are not supported.
• P.O. Boxes are accepted only where the selected carrier supports them.
• Any safe-drop, delivery-redirection, pickup-point, forwarding-address, building-reception, or signature-waiver instruction you give to the carrier may affect claim eligibility and transfer risk to you to the extent permitted by law.
• Orders delivered to a freight forwarder or reshipper are treated as delivered when received at the address supplied at checkout, unless applicable law requires otherwise.

We may require a signature or additional verification for higher-value or higher-risk orders.

Delivery, Missing Packages & Carrier Errors

We retain packing, label, hand-off, tracking, GPS, signature, and proof-of-delivery records where available. A carrier “delivered” scan is important evidence, but we review the available record and applicable law before deciding a claim.

If tracking shows delivered and you cannot locate the parcel, first check the delivery location, household members, neighbors, building reception, mailroom, and any carrier photo or notice. Then email support@82zone.com, preferably within 48 hours, with your order and tracking numbers. A later report may make carrier recovery more difficult, but this reporting request does not remove a legal right that cannot be waived.

We will open or support a carrier investigation. You must reasonably cooperate, which may include confirming the delivery address, contacting the local carrier, checking building records, and providing a signed non-receipt statement or police report if the carrier or insurer reasonably requires it. A refund or replacement is not automatic while the investigation is pending.

Confirmed delivery to the correct location

If reliable evidence shows delivery to the address, authorized recipient, safe place, pickup point, lobby, mailroom, front desk, or forwarding address you provided or approved, loss or theft occurring after that delivery is generally not our responsibility and does not automatically qualify for a refund or replacement, except where applicable law requires otherwise.

Confirmed carrier misdelivery or loss

If the carrier confirms that the parcel was lost or delivered to the wrong location before delivery to you, we will provide the remedy required by applicable law after reasonable verification. We may seek reimbursement separately from the carrier or insurer. A customer is not entitled to recover the same loss twice from 82ZONE, a carrier, an insurer, a payment provider, or another party.

Our error

If we used an address different from the address confirmed on your order, did not ship the order, or sent the wrong item, contact us and we will provide an appropriate remedy.

Customs, Duties & Import Requirements

Shipments may be delivered-duty-paid (DDP) or delivered-duty-unpaid (DDU) depending on the destination and checkout service. Unless checkout expressly says duties and taxes are included, the recipient is responsible for import duties, VAT, sales tax, brokerage, customs charges, and required identification or tax numbers.

If a parcel is delayed, returned, stored, refused, or disposed of because the recipient did not pay charges, provide documents, respond to customs, or collect the parcel, we may deduct actual non-recoverable shipping, return, storage, duty, tax, disposal, and handling costs from any refund, to the extent permitted by law.

Restrictions & Events Outside Our Control

We may refuse or cancel an order that cannot lawfully or reasonably be shipped because of sanctions, export controls, customs restrictions, carrier rules, payment risk, or safety concerns. If we cancel before fulfillment, we will refund the amount we received for the cancelled items.

We are not responsible for delay caused by events outside our reasonable control, but this does not remove any cancellation, refund, or other right that applicable law does not allow us to exclude.