Returns & Refunds

We want returns to be clear and fair. This policy applies to purchases made from 82zone.com. It does not limit any consumer right that cannot legally be waived.

Return Window & Eligibility

You have 14 days after receiving your item to request a return, unless a longer mandatory period applies where you live.

To be eligible, an item must be unworn, unused, unwashed, unaltered, and in resalable condition with its original tags, accessories, hygiene seals, and packaging. Proof of purchase is required. You may inspect an item as you reasonably would in a physical store, but we may reduce a refund to reflect loss in value caused by handling beyond that level where permitted by law.

Email support@82zone.com before sending anything. We will provide instructions and the approved return address, which will generally be in South Korea. Our Wyoming mailing address is not a return facility. Unauthorized returns or returns sent to another address may be refused or delayed.

Return Shipping

  • For a change-of-mind return, the customer is responsible for return shipping, tracking, insurance, and any return customs charges, except where applicable law requires otherwise.
  • We do not normally provide prepaid labels for international change-of-mind returns.
  • For a verified damaged, defective, incorrect, or materially non-conforming item, we will provide an appropriate remedy and cover reasonable return shipping where required.
  • The customer remains responsible for the return parcel until it reaches the approved return address. We strongly recommend a tracked service.

Original outbound shipping charges are normally non-refundable. If applicable law requires reimbursement of standard outbound delivery charges following a valid withdrawal, we will reimburse the amount required by that law. Charges for expedited or optional delivery above the least expensive standard option are not refundable unless required by law.

Items We Cannot Accept

  • items marked final sale before purchase, to the extent the restriction is permitted by law;
  • gift cards;
  • worn, used, washed, altered, damaged, stained, scented, or incomplete items;
  • items missing original tags, accessories, hygiene seals, or packaging; and
  • sealed goods not suitable for return for health or hygiene reasons after the seal has been broken, where local law recognizes that exception.

A sale label or discount does not remove a mandatory right that applies to defective goods or a statutory withdrawal right that cannot be excluded.

Refunds

After the approved return arrives, we inspect it and notify you of the result. Approved refunds are issued to the original payment method as soon as reasonably practicable and within the period required by applicable law. Banks, card issuers, and payment providers may need additional time to post the credit.

We refund the amount actually received for the eligible item, subject to any lawful deduction stated in this policy. Exchange-rate movements and fees charged independently by your bank, card issuer, customs authority, or payment provider are outside our control.

A package marked delivered but not received is handled under the Shipping Policy and is not automatically treated as a product return.

Damaged, Incorrect or Missing Items

Inspect your order promptly. If an item is damaged, defective, incorrect, or missing, email support@82zone.com with the order number, shipping label, packaging, and clear photos or video. Keep the item and packaging while we investigate.

If the issue is verified, we will provide the remedy required by applicable law, which may include repair, replacement, refund, or reasonable return shipping. Reporting promptly helps us preserve a claim against the carrier or fulfillment provider, but it does not remove a non-waivable legal right.

Exchanges

We do not hold exchange inventory. The fastest option is to return the eligible item and place a new order after the return is accepted. Any price difference, new shipping charge, duty, or tax applies to the new order.

Refused, Unclaimed & Customs Returns

Import duties, taxes, brokerage fees, and customs charges paid to local authorities are not refundable by 82ZONE. If a parcel is refused, unclaimed, rejected for missing customer documentation, or returned because import charges were not paid, we may deduct the actual, non-recoverable outbound shipping, return shipping, duty, tax, storage, disposal, and carrier handling costs from any refund, to the extent permitted by law.

No refund can be completed until the parcel is returned to us or the carrier confirms its final disposition. If the parcel is recovered in resalable condition, we will not retain more than the order amount and the actual lawful deductions described above.